Managing Conflict

There are five major styles of conflict management—collaborating, competing, avoiding, accommodating, and compromising. Conflict in the workplace can be a motivator that innovates new ideas as well as leads to increased flexibility and a better understanding of working relationships. But conflict needs to be effectively managed in order to resolve it with positive outcomes.

Course Objectives:

  • Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict.
  • Analyze conflict by assessing the situation and identifying the source of the conflict.
  • Utilize effective communication techniques to manage conflict in a proactive manner.
  • Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution.

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