You run a 3CX IP Phone system and your hold music is WAY too loud. How do you turn it down a notch?
In this example, we’re running 3CX on Windows Server 2008 R2. Also, I will be using screen shots from a free utility called Audacity.
- Check your 3CX server for the file name of your Hold Music: Settings > General, there’s a section that will have up to 5 hold music selections. If you use more than one hold music, the system will rotate between them.
- Find your 3CX Prompts folder on your server, typically it will be in the hidden folder “C:ProgramData3CXDataIvrPrompts”
- Launch Audacity and Import your hold music
- Click OK to make a copy of the file
- Reduce the Bass and Treble using the Equalization effect
- From the file menu Effect > Equalization… Click the drop list and select the Telephone preset and Click OK
- Reduce the Gain (volume) by using the Gain slider. Reduce the Gain from 0 dB to -18 dB, generally this will reduce the volume to an acceptable level
- To save the changes Export the file
- Save the file to a new location
- Copy exported file and replace the original file
- Copy the exported file and replace the original file in the following location if it is on your server: “C:Phone_Sounds”