When trying to stop the AppAssure Replay Core Service or Replay Agent Service, they get stuck in a Stopping state, causing them to not function yet not be restartable.
You will need to manually kill the services via the following steps:
Open taskmgr and go to Processes.
Select the Replay processes and click End Process. NOTE: If the processes do not die, you can also use taskkill /f in the cmd prompt.
- On the Core, end these processes:
- On the Agent, end these processes:
Kill the processes in the order listed above. Once the Replay service stops running, restart both your Replay Core, Agent, and XML Command services. Your Core and/or Agent should come back online.