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Wisdom From Dustin Puryear
CEO Blog

CEO of Puryear IT, Dustin Puryear Offers Candid Assessment of His Time as an IT Leader

Anyone in the IT business – or in business in general – can take a lesson from Puryear IT CEO Dustin Puryear, who recently sized-up his time as an IT leader and entrepreneur extraordinaire. Starting out as “an IT geek,” moving to an independent IT consultant, then to a lead consultant and, ultimately, a fully-fledged CEO, Puryear ran the ga

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Puryear IT Thrilled to be Partnered with HTG Peer Groups

Partnership provides priceless opportunities for networking, collaboration and business development Puryear IT has joined HTG Peer Groups, an organization made up of experienced MSPs and IT industry vendors from across North America, Europe, and Asia Pacific. Since the year 2000, HTG has strived to connect industry professionals with one another t

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Is it automation, people, or both that makes a good MSP?

Several years ago we began a journey as a Managed Service Provider (MSP) for IT. This is a very different model, both financially and in terms of work-performed, from a more traditional break/fix IT shop. It's actually a lot more work to be honest! First, on the financial front, you really have to be prepared to "recoup" your upfront cost on new cu

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We made the LSU 100! Now what!?

This year we were fortunate [and worked hard enough] for Puryear IT to be honored by the LSU 100! That’s great news. To be on the LSU 100, you have to be one of the fastest growing businesses run or owned by an LSU alumnus. I graduated from LSU with a degree in Computer Science and a minor in Business Administrator, both of which have served

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Of Big Ideas and Small Companies

I recently read an interesting article at CIO.com, "Why CIOs Should Mentor Startups". The article pushes CIOs to remain engaged in startups to the benefit of the CIO as much as to the startup. CIOs, executives, and even business owners, tend to get tunnel-vision very quickly. A CIO focuses on the financial and strategic efficiency of their IT units

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Automation for the Rest of Us

I've been on an automation kick recently. Well, perhaps "kick" is not the right word. Here's what happened. In 2015 Q3, we did some real digging into the company to determine what is and is not working. This includes a real deep dive into company culture, org chart, roles, support tiers, financials.. you name it and it was on a report or discuss

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Next Steps for Autotask to be a Huge, Overwhelming Success

Having a blog that has roughly 40k unique visitors a month gives me a platform to praise and rant. Today, a bit of a rant. It goes without saying that any company that has anything but the simplest of needs will use specific industry software to meet those needs. Well, hopefully. There are companies that do everything by hand even when they h

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How to Incentivize Good Work

Wow, what a huge topic! One of the most difficult, if not intractable, problems I face as CEO is how to incentivize my team to do "the right thing". To give some context to this, let's consider a simple example: I would like my Tier 1 Helpdesk staff to return phone calls with an hour to meet our First Response SLA for managed service customer

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What is Your Personal Motto

Not, not really. But I do want FAME. FAME is my personal motto. It's what I think about every day. Specifically, it's the acronym I write out every morning when I'm listing out the things that are important for the day. It breaks out into these qualities that I aspire to: F - Fun A - Agile M - Motivated E - Engaged It's a little cor

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Leadership vs. Management

To me, the two were always synonymous with one another. To be a good manager, you must be a good leader. To be a good leader, you must be a good manager. I was completely wrong. What I've learned is that just as there are different types of managers in a business, there are also different types of leaders. But unlike management, leadership do

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The Ego-less Executive

I work very hard every day to run the company as an "ego-less" executive. By this I mean that I strive to listen to our team, listen to our numbers, and listen to our customers without retaliating if what I hear doesn't jive with my own perspective. This is in direct conflict with my actual ego, which is by most definitions larger than it should be

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Selling Pepsi in the South

We sell Pepsi. Or at least that's what I like think we do here at Puryear IT. To be more specific, we sell Pepsi in the South. But we're an IT company, not a bottler or PepsiCo. So what do I mean by "We sell Pepsi"? A first note: Coke is what we drink here. Not Pepsi. There are a few reasons for that. For one thing, Coke is from the South.

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A Quarter Tank of Gas

I drive a Cadillac ATS which I really enjoy. It's a nice, sporty car; it drives well; and I get good gas mileage. Oh, and it's pretty sharp looking too. But like all cars it needs a little care and feeding now and then. A few weeks ago my car needed that little bit of attention from the dealership, so I let them have the car for a day to change

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The Drone Economy is Right Now

There is talk in some circles about the Drone Economy (as compared to, say, the Information Economy that we have now in the US). I suspect however that, more or less, most people just aren't aware of the complete revolution that is happening right now. Before digging into that though, let's chat about the Information Economy. Computers and infor

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Knowing Which Way the Wind is Blowing

I’ve been thinking a lot recently about team and team motivation. It’s more complex than you’d think, or at least than I thought. I’d like to ramble a bit on this. photo credit: gus_estrella via photopin cc There are so many articles on the web that discuss basic motivational tactics to keep a team focused and forward-moving. Even k

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New Ideas and The Box Cliche

Thinking outside the box is such a cliché term in modern business. The fact that everyone says “let’s think outside the box” is the exact beginning of a brainstorming session that likely will lead to tired, uninspired ideas. photo credit: dhilung via photopin cc Okay, but then how do we develop the great, creative ideas? Here are

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Stop Groupthink and Maintain Individuality in a Team

A team dynamic is a puzzle. Fitting all the pieces together into a coherent final image is an art and science that takes practice, patience, and a lot of trail and error. Fortunately, a team that has great potential is aware of these steps and works to maximize the positive dynamic of having strong members in a team. photo credit: IronRodArt -

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Facebook’s Declining Influence: An Example to Watch?

When Facebook broke into the mainstream in 2006-2009, online marketers were frothing at the mouth at the borderline unlimited potential the service seemed to offer. Of course, it expounded on the then-decreasing notoriety of MySpace by streamlining the brand and customizing and focusing on a more ‘exclusive’ authority. That’s fine, but it see

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Chernoff Faces – Translating Abstraction to Understanding

Deloitte published a fascinating annual trends report named Tech Trends 2013, which includes several chapters of insightful and forward-thinking discussions on where technology is headed. What caught my eye are the chapters on the role of CIOs and of finding ways to understand Big Data. I’ll reserve the CIO topic for later. Instead, let’s discu

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Are you training your staff to fail?

At Puryear IT, we’ve long worked on a well-documented training program for new staff. This has not been easy. In the past, we’ve had false starts, gone off on tangents, and designed large elaborate handbooks. All the while, our staff had to do the best they could to master our training and also be ready and available as quickly as possible to p

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