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Wisdom From Dustin Puryear
CEO Blog

Are you training your staff to fail?

At Puryear IT, we’ve long worked on a well-documented training program for new staff. This has not been easy. In the past, we’ve had false starts, gone off on tangents, and designed large elaborate handbooks. All the while, our staff had to do the best they could to master our training and also be ready and available as quickly as possible to p

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Rewarding Team and Individual Effort – The Team, Effort, Loyalty (TEL) Bonus

At Puryear IT, we've long struggled to find the best incentive model for our employees. As an IT service and support firm in Baton Rouge, our biggest asset is our staff. And, no, we don't just say that because it sounds cool. For a service-oriented firm, we must have top-notch staff that WANTS TO WORK HERE. We look for career-minded people, not tho

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Staff Culture Translates to Customer Experience

I forget the exact reason, but I was speaking with my wife about pajamas and suddenly said "Hey, we should have PJ Friday!" I laughed and forgot about it within seconds. Then my wife walks into the room and says "Yes, you should. I'll email Amanda about it." (Amanda, who is my Admin, is basically my boss and helps me keep the ship afloat. Every off

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Interfacing with the User

As always, technology continues to change. It’s part of it. Microsoft has released Windows 8 (it’s still too early for business deployment without significant end-user training by the way), Windows Surface is out and making fast work of the market, and Apple is well on its way to releasing the next iteration of the iPhone and iPad. There is som

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What I can do, you can do, so I need to do it better.

It’s amazing stuff, straight out of Sci Fi. You can purchase a 3D printer that, given a set of schematics, can build things for you, one layer at a time. Want a new coffee cup? Sure, you can do that. Want a small plastic engine? Sure, come on down. Want to build a mechanical device with no entry points that is impossible to build using current fa

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5 Easy Steps to Prepare Your Computer Network for a Hurricane

So a new hurricane is headed your way, and you want to ensure you have a plan in place to minimize the hurricane’s impact on your business. Well, you’ve made the right decision right off the bat: You are building a plan. The next step is to identify the steps of that plan. We’ve done that for you! Use these 5 steps to quickly implement your p

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Marketing, Changes, and Good Times

For the past two months, I’ve been heads-down, working almost exclusively on our new marketing plan for FY2012 through FY2013. Wow. What an adventure! There really is something to be said about walking away from the nitty-gritty of running a business and asking key questions like “What makes us different?”, “How do we show that difference?

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New small business workshops at Puryear IT

We are beginning a new workshop series starting this September. Initially, we’ll be offering workshops on technical topics, but within a month or so we’ll begin bringing in our partners, including workshops on accounting best practices, marketing and SEO, legal issues, and more. We’re super excited about these workshops. I personally have

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NerdWallet quote from Dustin Puryear on Business Banking

NerdWallet, a relatively new financial website, recently quoted me about how a business should choose a business checking account and, more important, a bank. You can read the quote here. Boiled down: Banks are a critical partner to your business. Find a bank that offers you a great banker (the person that knows you and your business and fights

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Better Hiring through IT

Puryear IT, like the vast majority of small businesses out there, has the constant struggle of hiring: How do you find, sort, filter, and decide on the best hire for your team? Every company depends heavily on quality staff, but even more so in the service industry. What makes it even more difficult is that we, as business owners, often put ours

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Is Dell trying to change the game?

We're an AppAssure VAR. We love the product! Dell bought them. We occasionally use SonicWALL. Good products, although I prefer the Cisco PIX/ASA way of doing things. Dell bought them. Make Technologies? Acquired by Dell. Wyse? Acquired by Dell. Dell's mission is to provide inexpensive enterprise-class features to everyone. Dell already moved in

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Drinking the Kool-Aid

We drink our own Kool-Aid at Puryear IT. I was reminded of this the other day when, suddenly, our NAS went offline because a disk in the RAID-5 set had failed. The NAS was attempting to rebuild, but didn't have a spare disk, and.. well, things were fun after that. In the process of a few reboots and attempted rebuilds, we royally damaged one of the

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Disaster Recovery and you

When viewing your disaster recovery procedures, you'll often find yourself looking at your backup software. After all, in the information age, much if not most of our valuable property is encapsulated in Intellectual Property (IP), which, you would think, can be easily backed-up. I quite often serve as the CIO for a customer, and this means that

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Adobe Flash just another casualty of change

Adobe has announced the end of Adobe Flash. If you are in the web business, whether PC- or phone-based, Flash has been a staple (and bane) of your existence. Well, no more. It's being phased out in lieu of HTML5. HTML5 offers many of the features of Flash, but hopefully without the additional feature of crashing your browser once or twice a day.

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A virtual office or a virtual island?

I think it's pretty clear these days that employees can be effective both in and out of the office. Consider all of the tools available to enable a virtual office: hosted VOIP telephone solutions for Follow Me telephony, Google Apps and Microsoft Office 365 for document sharing and email access, Dropbox for file sharing, and GoToMeeting for online

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Controlled growth in IT and business

Puryear  IT is expanding! We recently brought on Information Systems Specialists, Inc., of Gonzales, expanding our reach and expertise. Great! But so what? What value does this type of acquisition bring to our customers? And, by relation, to us? If we simply increase in size to be able to say "Hey, we're bigger!", does that translate into profi

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Security in practice, not in theory

There is more to security than just having a product in place, even if it is the "right" product. Information security and risk mitigation is about knowing what needs to be protected, the cost of that protection, and any potential cost if there is a loss. (That is, the risk becomes theft or another type of breach.) Often, we feel compelled to pu

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Keeping your business up and running

In June, we lost air conditioning in our office twice. We love this office--it's in a great location in the middle of the city, but that doesn't mean that things don't break. While the A/C technician was determining the issue and getting the parts to fix the unit, we were without any cooling. This lasted for two days on the first occasion and three

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