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Chrome Tampermonkey Scripts for Autotask

We use Autotask PSA to manage our IT operation. Autotask is awesome, but definitely has some quirks and inefficiencies. To combat that, our Tampermonkey pro, Bill, has developed a set of scripts to “enhance” Autotask.

If you find any issues, or have any requests, just leave us a comment in the article comment section!

Add a link to Client Contacts in Ticket Detail

Script Download
Description  This script adds a link to the full contact list for the client next to the client information on ticket detail pages.
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Add Primary Tech (Competitor Field) to Directory Account Summary Page

Script Download
Description We re-purpose the "Competitor" field in AT Clients to denote who is the default Tech responsible for that client. This script adds that information to the Account Summary page for the client.
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Add Site Config Link in Left-Hand Nav in Client View

Script Download
Description For some reason there's no link to the Site Configuration page on the account summary; this fixes that.
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Set Dispatcher Workshop to Refresh Automatically

Script Download
Description Screenshots don't help much explaining this one.  It simply adds a refresh to the Dispatcher's Workshop to reload the ticket list at the bottom every 5 minutes.

Change Ticket Status when Forwarding

Script Download
Description Sets the status of a ticket to "Escalated" by default when forwarding to another user. Also highlights current status in case new one is incorrect.
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Reorg Ticket Note/Time Entry Forms & Resize Contact Lists on Note/Time Entry

Script Download Download
Description These two really work best together.  The note and time entry forms are sized assuming you're using pop-ups of a fixed size.  If you are using a Chrome plugin like One Window or Join Windows to open those forms as tabs in your normal browser the default layout wastes a lot of screen real-estate.  These scripts re-organize those forms to fix that. It also highlights the required fields in pink and hides a few fields that we don't normally use.
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Allow Ticket Notes and Time Entries to be Saved with Control-ENTER

Script Download
Description Does exactly what it says.  I've gotten used to sending emails in Outlook use the CTRL+Enter key combo and found it annoying that AT entries wouldn't submit the same way.

Modify Report View Timesheet to Organize by Day

Script Download
Description The report view for timesheets is organized  by clients but I need to see a running list by day and time of day so that I can easily find any blocks of hours where I should have logged a time entry but didn't. The new report is inserted above the original so both are available.
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