You have a RingCentral account and want to click on a phone number in an email, in Outlook, etc., and have RingCentral call that number for you.
RingCentral supports this nicely. You can configure RingCentral to dial out from your PC, your cell phone, your home phone, your work phone, etc. The person you call will see your work Caller ID instead of the Caller ID from your cell, home phone, etc.
- Install the RingCentral Softphone on your PC.
- Configure the Softphone with your phone number, extension, and vmail password so that it can access your RingCentral account.
- Open the Softphone program — it will usually startup automatically when you boot your PC after the software installs.
- Click on the Options button and choose Options.
- Click on Forwarding and enter your Work number, which is your RingCentral Direct Inward Dial (DID) number assigned to your VOIP phone. (Do not use a “main line” phone number, but instead your direct number.) Optionally, you can also enter your Home number and even your Mobile number.
- Click on RingOut.
- Select “Prompt me to dial 1 before connecting” as a safeguard and then choose the number to use for Caller ID. Here, I am using the Main Phone Number for my company.
- Click on Hotkeys.
- Choose a Hot Key to use for having RingCentral make the call. Here, I am using Ctrl+C+C since that isn’t a commonly used hotkey and I think of “C” as “CALL”.
- You are done configuring the Softphone. Click Ok.
Now to show it in action.
- Open Outlook or a website and highlight a phone number.
- Hit Ctrl-C-C on your keyboard.
- In a few seconds, your VOIP handset should ring. Pick it up and you’ll be asked to hit “1”.
- The call will go through.
You are now [mostly] hands-free when dialing!