I Need To Make A Change With My IT Support! Call (225) 706-8414

Training Services

Course Offerings

To request more information about the courses, select the check box from the course name on the left and fill out the form to the right and we'll send the details right away

Data is everywhere. Whether you are at the grocery store, office, laboratory, classroom, or ballpark, you are awash in data: prices, schedules, performance measures, lab results, recipes, contact information, quality metrics, market indices, grades, and statistics.
Your training and experience using Microsoft® Access® 2016 has given you basic database management skills, such as creating tables, designing forms and reports, and building queries. In this course, you will expand your knowledge of relational database design, write advanced queries, structure existing data, validate data entered into a database, and customize reports. Extending your knowledge of Microsoft Access 2016 will result in a robust, functional database for your users.
You've covered many of the basic functions of Microsoft® Office Access® 2016, and now you're ready to learn advanced Access features such as database management, advanced form design, packaging a database, encrypting a database, preparing a database for multiple-user access, and more. Knowledge of these features separate database professionals from the casual database users or occasional designers. Today's training, added to that which you've gained from the Microsoft® Office Access® 2016: Part 1 and Microsoft® Office Access® 2016: Part 2 courses, rounds out your Access education and provides you with marketable job skills.
All employees can help prevent and prepare for potential active shooter situations. This course provides guidance to individuals, including managers and employees, so that they can prepare to respond to an active shooter situation.
Communicating ideas and information is the cornerstone of organizational operations. And, electronic forms of communication have made the transfer of knowledge quick, easy, and inexpensive. The ability to harness the potential of electronic forms of communication is critical in nearly every type of organization. But, in many, if not most, organizations, people work with a wide variety of devices running on a wide variety of platforms. And sometimes, what works well or looks good on one device, won't work at all on another device. Or, your carefully designed and formatted document may end up looking like a jumbled mess on someone else's computer. So, how do you balance the need to communicate ideas to large groups of people with the enormous diversity found in today's electronic devices? The answer: you don't have to because Adobe created the Portable Document Format as a solution to incompatible document formats.
As a business professional, you have some experience using Adobe® Acrobat®. Now you're ready to take further advantage of all the features of Acrobat XI to bring your documents to the next level. Whether you are creating PDFs for commercial printing or for viewing digital versions on a range of platforms, Adobe Acrobat XI enables you to output your content so your audience will be able to access and view the document just the way you intended.
In this course, you will learn how to record and produce software demonstrations, interactive training simulations, and soft skills training. You'll learn how to control the mouse pointer and add such standard objects as text captions, images, and highlight boxes. You'll learn to record, import and edit audio, and further enhance the learner experience by adding interactivity via click boxes, buttons and text entry boxes. You'll learn to leverage and enrich existing Microsoft PowerPoint presentations by importing and linking into new or existing Captivate projects. Finally, you'll learn to publish your project in SWF and HTML5 formats so that your content can be uploaded to a web server for consumption on virtually any device, including the iPad, iPhone and other mobile devices.
You want to create and maintain web pages for your website. The fundamental elements of a web page are HTML, XHTML, CSS, and some JavaScript. These technologies take some time to master. In this course, you will use Adobe Dreamweaver to create web pages while focusing on the content, styling, and design. As you construct the web pages, Dreamweaver will competently create the XHTML, CSS and JavaScript required. You will also maintain and administer your website with Dreamweaver’s site and page management tools. The website and pages you create will reflect your content and design and will be professionally accurate for your site visitors.
You are familiar with creating web pages and now you will enhance the web pages by means of adding advanced functions such as navigational controls, media elements, and forms. Also, it is essential to ensure that your websites are compatible with various modern day display devices such as mobile phones, tablets, and smartphones. In this course, you will create fluid CSS layouts, implement mobile integration techniques, and share files over a server to work in a collaborative manner. All this will ensure that you develop a website that helps retain user interest by means of providing an engaging user experience across multiple display devices.
The tools available in Adobe® Flash® CS6 can be used to create and manipulate a variety of graphics and animations ranging from simple designs to complex animated sequences. In this course, you will learn to navigate the Flash CS6 interface, and gain knowledge in using the tools and features necessary for drawing graphics and creating a website that contains an animated introduction. This course also is designed to cover the Flash CS6 Adobe Certified Associate (ACA) and Adobe Certified Expert (ACE) certification exam objectives.
You create Flash animations. You can find your way around the Library and can work in the timeline. You've even created symbols and have embedded one MovieClip inside another. But now you want to create functionality that can't be accomplished on the timeline alone. You want to import content from external sources, such as XML and video files, and you want to create items that respond to user interaction. These things require an understanding of ActionScript and other advanced features of Flash.
To meet the demands of individuals and organizations for flexible, reusable, and easily modified visual content, Adobe Systems has created a cadre of applications that collectively provide a scalable, end-to-end solution for nearly every type of visual design project one can contemplate. Called Creative Suite 6 (CS6), the collection of applications perform specialized design tasks while interoperating among each other to deliver superlative content.
You have created simple artwork using the basic drawing and painting tools available in Illustrator. You now want to create complex artwork using advanced tools, options, and effects. In addition, you want to ensure that your artwork is ready for commercial printing and also save it for the Web. In this course, you will draw complex illustrations, and enhance them using various painting options. You will also use her techniques using painting tools, manage colors, format type, work with effects, prepare artwork for commercial printing, and prepare graphics for the web.
Adobe® Photoshop® CS6: Part 1 focuses on some of the basic features of Photoshop so that the student can navigate the environment and use Photoshop tools to work with photographic images. In addition, the orientation to Adobe Bridge and organization of files in Bridge is covered. Although Photoshop is used by a variety of professionals, from photographers to designers to videographers, Photoshop Part 1 will focus mainly on the photography component. The illustration and animation techniques are covered in subsequent levels of Photoshop.
Photoshop is a leading graphic creation application, popular among graphic designers, illustrators, and photographers. Photoshop’s numerous features work together to provide a comprehensive toolset for you, the design professional. This course delves into some of the more advanced image creation and editing techniques, and offers you hands-on activities that demonstrate how these techniques can be used in combination to create exciting visual effects.
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.With teams at the core of corporate strategy, an organization’s success can depend on how well team members operate together. How are their problem-solving skills? Is the team enthusiastic and motivated to do its best? Do they work well together? This one-day course can help participants get there!
This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment.
This ILT Series course teaches students about the fundamentals of business etiquette. Students learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the course teaches students the appropriate behavior and etiquette when using the Internet, in daily communications, and in meetings. Students also learn how to handle ethical dilemmas and personal issues, become a good conversationalist, and be courteous when communicating. Students also examine the appropriate etiquette for business meals and functions, as well as how to be a courteous traveler at home or abroad. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.
You will establish a coaching relationship with the protégé, use appropriate skills for conducting the coaching conversation, and be able to create, monitor, and modify the coaching action plan.
As you continue to grow and develop as a professional, you will increasingly be expected to use mentoring skills to help others reach their fullest potential, enhance their capabilities, and accomplish more work with fewer resources. In this course, you will identify your mentoring goals and clarify what you hope to accomplish through mentoring. You will determine the type of mentoring method that will best suit your goals, identify methods of getting started either as a protege or mentor, and identify ways of nurturing others' hidden talents, and you will explore methods of formally closing a mentor relationship.
An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.
Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.
This course is designed for people who need output from a database. In some cases, database programs have limited reporting tools, or such tools may not be accessible. Students may or may not have programming or SQL experience.
This course is designed for people who know how to create basic list and group reports and need to create reports that include subreports, cross-tabs, advanced formulas, and charts based on more than one data series. They may also need to build tools that make it easier for other people to create reports. They may or may not have programming and/or SQL experience.
Organizations use reporting tools to access data sources and generate customized reports. Crystal Reports 2013 enhances report building and report processing techniques with a variety of features that add value to a presentation. In this course, you will create a basic report by connecting to a database and modifying the report's presentation.
Until now, you have used Crystal Reports to build and modify reports. You want to use the advanced functionality of Crystal Reports to generate reports in the format you desire. In this course, you will create complex reports and data sources using the tools in Crystal Reports 2013. You will not only create more sophisticated reports including subreports and cross-tabs, but you will also increase the speed and efficiency of your reports by using SQL queries.
Until now, you have used Crystal Reports to build and modify reports. You want to use the advanced functionality of Crystal Reports to generate reports in the format you desire. In this course, you will create complex reports and data sources using the tools in Crystal Reports 2013. You will not only create more sophisticated reports including subreports and cross-tabs, but you will also increase the speed and efficiency of your reports by using SQL queries.
Until now, you have used Crystal Reports to build and modify reports. You want to use the advanced functionality of Crystal Reports to generate reports in the format you desire. In this course, you will create complex reports and data sources using the tools in Crystal Reports 2013. You will not only create more sophisticated reports including subreports and cross-tabs, but you will also increase the speed and efficiency of your reports by using SQL queries.
This ILT Series course defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Students will learn about groups and teams, decision-making processes, and conflict management within an organization. Course activities also cover communication styles, channels, organizational structure, and culture and its impact on employees. Students also learn how to perform a job analysis and job redesign. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success
Defensive Driving is maintaining control of the vehicle despite the situation or the conditions one may encounter in order to keep oneself and their passengers safe and secure. This course will provide students with basic and advanced driving techniques, from adjusting your mirrors properly to avoiding distractions, and from basic maintenance checks to how to handle skid. All are practices designed to help you discover the necessary skills, techniques, and mental attitude to become an aware driver and the confidence and pride that follow.
People with disabilities represent a significant portion of our population. Though there are employment laws in place to protect this demographic this still remains a highly discriminated against group. By increasing our disability awareness we gain more knowledge on how to increase diversity in the workplace, empathize, correct faux pas, suspend judgment, and properly communicate with people with disabilities.
More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team. We all know what happens to organizations that don’t have effective teamwork: they fail. And, failing to embrace diversity can also have serious legal costs for corporations. This one-day workshop will give you ways to celebrate diversity in the workplace while bringing individuals together.
Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.
The ability to deliver presentations is vital to achieving advancement for yourself and for your ideas. Few skills in life will contribute to your success as much as presentation skills. Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn to organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery.
This half-day course is designed to aid all staff in developing and executing empathy when working with the elderly population. During this active training session simulation of activities of daily living (ADLs) and instrumental activities for daily living (IADLs) from an elderly perspective will be completed. Additional discussion will focus on communication best practices with the elderly.
It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills.
The business world is increasingly becoming centered around the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. To perform the job well, the manager must understand the different roles of everyone involved on the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. In this course you will gain an understanding of the basic fundamentals of becoming an effective manager for your team.
Organizations the world over rely on information to make sound decisions regarding all manner of affairs. But with the amount of available data growing on a daily basis, the ability to make sense of all of that data is becoming more and more challenging. Fortunately, this is where the power of Microsoft® Office Excel® 2016 can help. Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. It will also make these tasks much easier for you to accomplish, and in much less time, than if you used traditional pen-and-paper methods or non-specialized software. This course aims to provide you with a foundation for Excel knowledge and skills, which you can build upon to eventually become an expert in data manipulation.
This course builds upon the foundational knowledge presented in the Microsoft® Office Excel® 2016: Part 1 course and will help start you down the road to creating advanced workbooks and worksheets that can help deepen your understanding of organizational intelligence. The ability to analyze massive amounts of data, extract actionable information from it, and present that information to decision makers is at the foundation of a successful organization that is able to compete at a high level.
This course builds off of the foundational and intermediate knowledge presented in the Microsoft® Office Excel® 2016: Part 1 and Part 2 courses to help you get the most of your Excel experience. The ability to collaborate with colleagues, automate complex or repetitive tasks, and use conditional logic to construct and apply elaborate formulas and functions will put the full power of Excel right at your fingertips. The more you learn about how to get Excel to do the hard work for you, the more you'll be able to focus on getting the answers you need from the vast amounts of data your organization generates.
Advances in technology have made it possible to store ever-increasing amounts of data. Along with this, the need to analyze that data and gain actionable insight is greater than ever. You already have experience working with Excel and creating basic PivotTables to summarize data. But Excel is capable of doing much more. Being able to harness the power of advanced PivotTable features and create PivotCharts will help you to gain a competitive edge. You will not only be able to summarize data for you to analyze, but also organize the data in a way that can be meaningfully presented to others. This leads to data-driven business decisions that have a better chance for success for everyone involved.
Good financial judgment can deepen the decision-making skills of any business professional. Fluency with monetary figures helps you tie everyday operations to the financial success of your organization at a department and senior level.Finance and Budgeting Essentials for Business Professionals grounds you in the functions and tools of finance. In this course, you will examine financial statements—including the balance sheet, income statement, cash flow statement, and statement of stockholders' equity—as guides to fiscal health. You will also identify what you want to gain from a budget and describe the steps of budgeting to meet these goals.
This ILT Series course builds on the fundamentals taught in Financial Management: Basics. In the Advanced course, students learn how to reconcile a bank statement, choose a reconciliation reviewer, control an organization's cash, and prepare a Cash Flow Statement. Course activities also cover the various tools available for analyzing financial statements. Students will also learn how to calculate inventory value and depreciation, and why organizations use accounting methods when reporting financial information on financial statements. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.
How to protect yourself from exposure to bloodborne pathogens, how to act appropriately when a bloodborne pathogens exposure occurs, how to clean up after a bloodborne pathogens exposure, and how to properly report any bloodborne pathogens exposure
Heartsaver® CPR AED is a classroom, video-based, instructor-led course that teaches adult CPR, infant and child CPR and AED use, as well as how to relieve choking on an adult. This course teaches skills with AHA’s research-proven Practice-While-Watching (PWW) technique, which allows instructors to observe the students, provide feedback and guide the students’ learning of skills. This course combines basic CPR skills, instruction, and practice with an AED. It is intended to provide training for individuals who want to learn basic CPR and acquire a Heartsaver course completion card. Participants must pass a skills test to qualify for a Heartsaver CPR AED Course Completion Card. The card is valid for 2 years.
This course combines basic CPR skills, instruction, and practice with an AED. It is intended to provide training for individuals who want to learn basic CPR and acquire a Heartsaver course completion card. Participants must pass a skills test to qualify for a Heartsaver CPR AED Course Completion Card. The card is valid for (2) years. This course will also teach students critical skills needed when responding to an emergency and managing the emergency before emergency medical services arrive.
This instructor-led training manual provides a general overview of the HIPAA legislation. Specifically, it covers the Privacy and Security rules of the legislation.
Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This workshop will give you the skills and tools to hire successful candidates.
To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people. In this course, you will use a variety of methods to communicate effectively with people in many different roles in an organization.
This course for students who want to learn how to touch-type to increase their speed and efficiency on the keyboard. The open, modular-style manual is designed for quick scanning in the classroom, and is filled with interactive exercises that will allow students to explore the intricacies of KAZ (Keyboarding A to Z.
You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization.Leadership enhances the skills employees at all levels need to be truly successful. When you learn practical leadership skills, you'll have the ability to motivate, coach, communicate with, and teach employees in such a way that they are more effective in their jobs and, as a result, you become more effective in your job.
In this ILT Series course, students will discuss the foundations of motivation. They will examine motivating and demotivating factors as well as negative thoughts.They will also discuss motivation theories and the benefits of motivation. Students will examine the concept of having a Positive Mental Attitude, and how they can work towards a PMA in their lives. During this course, students examine in detail the fundamentals of the core four known as good health, life-long learning, effective communication, and good organization skills. Finally, students will discuss the motivation process and how they can work towards reaching their peak performance.
Motivation has a profound effect on employees' productivity and performance. An organization improves its likelihood of success by maintaining a motivated work force. As a leader within your organization, you share in the responsibility of motivating your employees.You also want to be able to lead the individuals on your team effectively by conducting ongoing performance appraisals; delivering helpful and instructive feedback, training, and coaching; and designing and implementing performance standards. You want to develop talent within your team by employing effective performance-management strategies on the job. This course will help you cultivate the skills necessary to motivate your employees and give you essential performance-management skills.
Welcome to Microsoft® Project 2016: Part 1. This course is designed to familiarize you with the basic features and functions of Microsoft Project Professional 2016 so you can use it effectively and efficiently in a real-world environment.This course covers the critical knowledge and skills a project manager needs to create a project plan with Project 2016 during the planning phase of a project. In other words, if your supervisor assigns you to lead a project, this course will enable you to draft a project plan with Project 2016 and share it with your supervisor (and others) for review and approval.
Welcome to Microsoft® Project 2016: Part 2. This course is designed to familiarize you with the advanced features and functions of Microsoft Project Professional 2016 so that you can use it effectively and efficiently in a real-world environment.In Microsoft® Project 2016: Part 1, you learned the basic features of Microsoft® Project 2016 during the planning phase of a project. Microsoft® Project 2016: Part 2 covers the advanced knowledge and skills a project manager needs to update a project plan in Project 2016 during the execution, monitoring, and controlling phases of a project. In other words, once your project plan is approved by the project sponsor, this course will enable you to manage the project so that it is completed on time, within budget, and according to scope.
Microsoft® Office Publisher is a desktop publishing software application capable of producing greeting cards, certificates, newsletters, and other printed publications. Publisher includes a large collection of templates that provide a great way to start a new publication. Publisher offers a large selection of "building blocks" that can be dragged into your documents, helping you to create page elements such as calendars, newsletter sidebars, and borders. Publisher integrates online sharing and mail merge features, which are handy when you need to send publications to a list of customers, and it's possible to export publications as HTML web pages or PDF documents. With a user-friendly interface, Publisher makes it easy to create and edit publications.
In today’s workplace, visual diagrams are an essential part of communication, from road maps to sales flows to process charts. Microsoft® Visio® provides you with an intuitive, customizable tool to easily create a professional-looking visual product by using its extensive gallery of shapes. By following the exercises in this course, you will create visually engaging diagrams, maps, and drawings, using graphical elements to make information easier to comprehend.
Microsoft® Visio® stands out among similar applications because of its unique ability to draw a wide variety of diagrams, flowcharts, workflows, and organization structures—anything that can be represented by shapes connected by lines. Most importantly, these shapes can be rearranged and with corresponding lines remaining intact. Visio has improved over the years as features common among Microsoft® Office applications have been added. Today, Visio is well integrated with other members of the Office family as well as Microsoft's cloud-based services. This greatly enriches the sharing and publishing of Visio drawings. In Microsoft® Visio® 2016: Part 1, you learned the basic skills needed to create and modify various Visio drawings. In Microsoft® Visio® 2016: Part 2, you will learn about more advanced features—making you a more efficient and effective Visio user.
This course builds upon the foundational Microsoft Office 2007/2010 knowledge and skills you’ve already acquired. It focuses on the enhanced features you’ll want to leverage to improve the way you manage, organize, present, and distribute your company’s data and information.You’ll explore a variety of enhancements, from Word’s ability to edit PDF files to the new Flash Fill functionality in Excel that dramatically increases the speed at which you can add data to a spreadsheet. You’ll discover how the cloud has been deeply integrated into your Office experience and how collaborating with colleagues has never been easier.This Microsoft® Office 2016: Transition from Office 2007/2010 course will help you bridge the gap from the version you already know and love, to the latest release of Microsoft’s flagship productivity suite.
This course builds on the foundational knowledge of the Microsoft® Office 365® online apps and takes a deeper look at the specific apps beyond Microsoft Word, Excel®, and PowerPoint®. Knowing that productivity often begins with assembling the right people, this course starts with the Teams app that is used to collaborate on shared files and conduct online meetings. The connection between Planner and Teams is established to keep the group's work on schedule. The Forms app is introduced as a tool for collecting information that can be used to help determine your next course of action. The apps designed to handle media assets are introduced: Stream to manage video resources and Sway to create digital stories. Finally, the power of automating your work processes is introduced in Flow, with students using the built-in templates as a starting point. For those interested in the Power BI® and PowerApps® features, a brief overview of these apps is included in an appendix.
This course is an introduction to Microsoft® Office 365® with Skype® for Business in a cloud-based environment. It can be used as an orientation to the full suite of Office 365 cloud-based tools, or the Skype for Business lessons can be presented separately in a seminar-length presentation with the remaining material available for later student reference.
In our fast-paced digital world, the need to capture ideas, meeting notes, and to-do items is ever present. Microsoft® Office OneNote® 2016 provides a way for you to efficiently create and collect your notes in an electronic notebook. This course will introduce you to using OneNote notebooks to store a wide variety of content in an organized structure, access the content from anywhere, and also share it with others. Additionally, learning how OneNote and the other applications in the suite are integrated increases your productivity with Microsoft Office.
In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.This course is the first in a series of two Microsoft® Office Outlook® 2016 courses. It will provide you with the basic skills you need to start using Outlook 2016 to manage your email communications, contact information, calendar events, tasks, and notes.You can also use this course to prepare for the Microsoft Office Specialist (MOS) Certification exams for Microsoft Outlook 2016.
In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate many management tasks, work with calendars and contacts, manage tasks, protect data with archiving and data files, as well as share and delegate access to your workspaces. In short, you'll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.This course builds upon the foundational knowledge presented in the Microsoft ® Office Outlook® 2016: Part 1 course and will help you customize a communication system well-suited to your work styles. In addition, this course will help you prepare for the Microsoft Office Specialist (MOS) Certification exam for Microsoft Outlook 2016.
Effective facilitators know how to take charge of meetings and lead groups toward successfully completing their work objectives. In this course, you will strategically plan meetings and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation skills by leading virtual meetings and even moderating international sessions.
It's hard to imagine a day going by without people passing along large amounts of information. Messages are everywhere, and the number of messages we receive seems to be increasing each day. Whether via phone, email, mass media, or personal interaction, we are subjected to a constant stream of information. With so much communication to contend with, it can be difficult to grab people's attention. But, we are often called upon to do just that. So, how do you grab and maintain an audience's focus when you're asked to present important information? By being clear, organized, and engaging. And, that is exactly what Microsoft® Office PowerPoint® 2016 can help you do.
Meetings, instruction, training, pitches; these are all a part of our daily lives. We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements. And, some of these presentations include sensitive information that needs to be guarded. Given all the variables, it may seem an overwhelming task to deliver your content, on time, to all audiences, and to only those who need to see it. Oh, and by the way, you need to make it interesting, informative, and memorable. So, how do you do it? Without the help of a robust set of tools, it would be nearly impossible. But Microsoft® Office PowerPoint® 2016 provides you with a variety of such tools that can help you deliver content in nearly any situation, while saving time and effort. By taking advantage of these tools, you will be creating presentations that not only stand out from the crowd, but also don't consume all of your available time.
Your ability as a project manager to demonstrate best practices in project management on the job is becoming the standard to compete in today's fast-paced and highly technical workplace. In this course, you will apply the generally recognized practices of project management to successfully manage projects.Project managers are always under severe pressure to complete projects on time and within budget. However, most projects fail to meet these demands, and, as a result, many projects are terminated early. Successful project management requires knowledge and experience. This course is designed to provide you with the skills needed to be a successful project manager in today's rapidly changing world. The skills and knowledge you gain in this course will help you avoid making costly mistakes and increase your competitive edge in the project management profession.
By understanding the fundamentals of project management, you will be better prepared to initiate a project in your organization and position it for success. In this course, you will identify effective project management practices and their related processes.At this point in your professional development, you are ready to take on the responsibility for managing projects. You can manage a project by developing a solid understanding of the fundamentals of project management and its underlying structure and elements, including project phases, project life cycles, stakeholders, and areas of expertise. These, coupled with the ability to identify the project management processes that are recognized industry-wide as good practice, will help you to apply effective project management techniques to improve the efficiency of your projects and ensure their success.This course is also designed to assist candidates who are preparing for the Master Mobile Application Developer (MMAD) (Exam MAD-111) certification examination. What you learn and practice in this course can be a significant part of your preparation for the project management portions of that certification.
Your ability as a project manager to demonstrate best practices in project management—both on the job and through professional certification—is becoming the standard to compete in today's fast-paced and highly technical workplace. In this course, you will apply the generally recognized practices of project management acknowledged by the Project Management Institute (PMI)® to successfully manage projects.Project managers who have proven skills and experience can find exciting, high-visibility opportunities in a wide range of fields. This course is specifically designed to provide you with the proven, practical body of project management knowledge and skills that you need to demonstrate project management mastery on the job. Additionally, this course can be a significant part of your preparation for the Project Management Professional (PMP)® Certification Exam. The skills and knowledge you gain in this course will help you avoid making costly mistakes and increase your competitive edge in the project management profession.
This Quickbooks Introduction reviews the the basic features and functionality of Intuit's desktop software application. This course is designed to help address various challenges faced by students learning to use QuickBooks and will be run on the QuickBooks 2018 software version.
This ILT Series course teaches students the fundamentals of the selling process. In the Basic course, students learn how to understand sales terminology, establish professional behavior, handle clients, and create effective sales presentations. Course activities also include connecting with clients, prospecting and networking, and responding to objections. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.
You will identify and apply security techniques. Upon successful completion of this course, students will be able to: Describe the importance of securing information. Identify the different ways to guard yourself against social engineering exploits, Describe the security practices related to computers, mobile devices, networks, and the Internet, Maintain the security of the files and folders stored on your computing devices, Identify and protect information against risks associated with the cyber world, Identify potential security incidents, ways to respond in the event of a possible breach, and measures to prevent a security breach, Identify methods to keep the cloud and virtualized environments secured.
This ILT Series course teaches students about dealing with sexual harassment in the workplace. Students will define sexually harassing behavior, and discuss the costs as well as the psychological, health-related, and career-related effects of sexual harassment. Course activities include examining the laws against, and the liabilities of, sexual harassment, identifying verbal and nonverbal behaviors, and making an effort to prevent sexual harassment. Students will also learn about having a sexual harassment policy, responding appropriately to an employee being harassed and to the accused, and identifying the repercussions of sexual harassment in an organization. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.
This ILT Series course teaches students about dealing with sexual harassment in the workplace. Students will define sexually harassing behavior, and discuss the costs as well as the psychological, health-related, and career-related effects of sexual harassment. Course activities include examining the laws against, and the liabilities of, sexual harassment, identifying verbal and nonverbal behaviors, and making an effort to prevent sexual harassment. Students will also learn about having a sexual harassment policy, responding appropriately to an employee being harassed and to the accused, and identifying the repercussions of sexual harassment in an organization. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.
When people think of social media, they often jump right into thinking about the tools, such as Facebook, Twitter and blogs. To be truly effective and efficient with your resources, you need a plan or roadmap to guide you through making the best decisions for you and your organization.
Problem-Solving Skills (Second Edition) focuses on eliminating corporate problems. Approaches to problem solving are defined, along with traits of good problem solvers and the company cultures that influence them. The course focuses on the three phases of problem solving and breaks each phase into steps. Strategies are provided for individual problem solvers and problem-solving teams.
Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.
Time is a form of currency, and the ways you talk about it illustrate its value: people say “Time is money,” and “My time was well spent,” or “It's a waste of time.” Like most professionals, you've probably struggled with managing time effectively. In this course, you will acquire day-to-day time-management tools that will help you more effectively use your time so you can direct your energy towards fulfilling your short- and long-term professional and personal goals. Your time is a precious and limited resource. Too often, you may feel frustrated that there aren't enough hours in the day to accomplish everything you hope to do. Effective time managers enjoy the satisfaction of directing their talents and energy towards productive, goal-centered activities. By identifying improved time management and organizational skills, you, too, can use your time and energy effectively, focusing your efforts on the activities that will help you reach your goals.
You have transitioned from an individual contributor to a manager, or as an individual contributor, you've acquired practical skills to enhance your leadership abilities.When you want to take your leadership skills to the next level, you assess your leadership traits, develop your communication skills, and build your reputation. These strategies can increase your ability to effectively influence others and get results.
Mobile devices are becoming increasingly popular. As a result, many business professionals find themselves regularly performing a greater number of work-related tasks from a variety of devices. You may find yourself included in this group of multiple-device users. But, you still perform a majority, or at least a large part, of your work from a desktop or a laptop computer.With the release of Microsoft® Windows® 10, Microsoft has made strides in bridging the gap between your laptop or desktop PC and a variety of mobile devices. Developing an understanding of how to accomplish your day-to-day work tasks in this new environment will push you one step closer to being able to comfortably work from a number of platforms, and a number of devices, nearly anywhere you go. Once you've gained a foundational understanding of how to operate within the Windows 10 environment from your PC, you'll be able to take full advantage of the many sharing, storing, and multi-platform benefits inherent in the Windows 10 operating system.
Participants will complete an MBTI personality trait inventory and learn principles of self-leadership, explore leadership styles, and how to lead from within regardless of hierarchy on the management ladder. At the end of this workshop, students will be able to: Understand why/how personality assessments are used in different situations, Know specific traits of each of the 16 different personality types, Understand their specific personality type by reviewing / discussing the Personal Assessment Report, Recognize leadership styles based on the different personality traits, and Apply the Servant Leadership Model to the workplace.
In this course, students will create a basic web page, structure content, apply styles, work with tables, navigate a website, create web page layouts, manage CSS, test a website, create advanced navigation, incorporate metacontent and multimedia and create basic forms.
These days, most people take electronic word processing for granted. While we may still write out our grocery lists with pen and paper, we expect to use a computer to create the majority of our documents. It's impossible to avoid word-processing software in many areas of the business world. Managers, lawyers, clerks, reporters, and editors rely on this software to do their jobs. Whether you are an executive secretary or a website designer, you'll need to know the ins and outs of electronic word processing.Microsoft® Word 2016 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you'll learn how to use Word 2016 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.This course covers Microsoft Office Specialist exam objectives to help students prepare for the Word 2016 Exam and the Word 2016 Expert Exam.
After you master the basics of using Microsoft® Word 2016 such as creating, editing, and saving documents; navigating through a document; and printing, you're ready to move on to tackling the more advanced features. These features enable you to create complex and professional documents with a consistent look and feel. They also enable you to automate tedious tasks such as preparing a letter to send to every customer of your organization.Creating professional-looking documents can help you give your organization a competitive edge. Implementing time-saving features such as document templates and automated mailings helps your organization reduce expenses. Mastering these techniques will make you a valued employee in your organization.This course covers Microsoft Office Specialist exam objectives to help students prepare for the Word 2016 Exam and the Word 2016 Expert Exam.
Microsoft® Word 2016 enables you to do far more than simple word processing. Word includes advanced image manipulation tools, collaboration features, cross-referencing and linking tools, entry forms and data collection, security features, and tools to automate document production.This course covers Microsoft Office Specialist exam objectives to help students prepare for the Word 2016 Exam and the Word 2016 Expert Exam.

Concerned About Cyber Attacks?

CLICK HERE >

Want to Migrate to the Cloud?

CLICK HERE >
Office 365

Ready to Experience Microsoft Office 365?

Want the latest IT news directly in your inbox? Subscribe now!