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Folder Redirection is failing with Event ID 502, Options=0x9211

You have folder redirection setup as a GPO, it may or may not work for some other users, but for this user you are getting an error like on a Windows 7 PC:

Log Name: Application
Source: Microsoft-Windows-Folder Redirection
Date: 11/21/2012 1:28:13 PM
Event ID: 502
Task Category: None
Level: Error
Keywords:
User: examplesome.user
Computer: operations5.example.local
Description:
Failed to apply policy and redirect folder “Desktop” to “\exampledc-1UserProfilessome.userDesktop”.
Redirection options=0x9211.
The following error occurred: “Failed to copy files from “C:Userssome.userDesktop” to “\exampledc-1UserProfilessome.userDesktop””.
Error details: “This operation is supported only when you are connected to the server.
“.
Event Xml:
<Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=”Microsoft-Windows-Folder Redirection” Guid=”{7D7B0C39-93F6-4100-BD96-4DDA859652C5}” />
<EventID>502</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime=”2012-11-21T19:28:13.973532200Z” />
<EventRecordID>24736</EventRecordID>
<Correlation ActivityID=”{A4B5BBB7-A391-45AB-AB9C-15B3E676D910}” />
<Execution ProcessID=”1148″ ThreadID=”3244″ />
<Channel>Application</Channel>
<Computer>operations5.example.local</Computer>
<Security UserID=”S-1-5-21-2415351684-4156422609-3159604043-1125″ />
</System>
<EventData Name=”EVENT_FDEPLOY_FailedToApplyPolicy”>
<Data Name=”FromFolder”>Desktop</Data>
<Data Name=”ToFolder”>\exampledc-1UserProfilessome.userDesktop</Data>
<Data Name=”Options”>0x9211</Data>
<Data Name=”Error”>Failed to copy files from “C:Userssome.userDesktop” to “\exampledc-1UserProfilessome.userDesktop”</Data>
<Data Name=”ErrorDetails”>This operation is supported only when you are connected to the server.
</Data>
</EventData>
</Event>

Solution

You may have tried a few things, such as removing the old network profile directory, clearing out the offline files on the local PC, etc. Nothing seems to take.

Try disabling Offline Files altogether. That seems to do the trick. You can re-enable after. This is the procedure I use:

  1. Make a backup of important user directories, e.g., Desktop and My Documents. At a minimum, backup any directory covered by your Folder Redirection GPO. That GPO and Offline Files can do nasty things to directories if you aren’t careful. A backup will save you.
  2. Log into the PC as an admin and DISABLE Offline Files.
  3. Reboot the PC.
  4. Log into the PC as the user having the issue. If it takes several minutes in the logon screen, then the PC is most probably copying over the My Docs, Desktop, etc., to the redirected folder as it should. Great.
  5. Once the login is complete, verify that My Documents is redirected. (In Windows 7, you can right-click on My Documents and click Properties.)
  6. Log out as the user.
  7. Log in as the admin and re-enable Offline Files.
  8. Reboot the PC.
  9. Verify as the user that My Docs and Desktop are redirected and still valid.

All done!

 

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