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Forward RingCentral Number to an Answering Service

You have a RingCentral extension and want calls to it to go to an Answering Service.

Solution

You have to setup the extension in the RingCentral admin interface.

  1. Go to Settings->Phone System
  2. Click on your Extension.
  3. Go to Call Handling & Forwarding.
  4. Click Add Phone.
  5. Ensure it’s Enabled (On) and allow many rings, e.g., 10.
  6. Click on Incoming Call Information.
  7. Set “Play Announcements..” to Never [OR NONE OF THIS WILL WORK!]
  8. Click Save.
  9. Click Save for the Extension changes.

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