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GFI MailEssentials Online: iPhone users unable to view legitimate marketing emails

You use GFI MailEssentials Online to protect your domains from SPAM. You also use a marketing service such as MailChimp or Constant Contact to send notices to your domains. Users are complaining that they are unable to view those reports on their iOS devices. If your on premise mail server does not use SPF, GFI MailEssentials Online may be the culprit.

Solution

Disable SPF in GFI MailEssentials Online!

  1. Log into your GFI MailEssentials Online Control Panel
  2. Go to the Management Page
  3. Go to the Inbound Filtering tab then click Mail Delivery
  4. Go to the SPF heading and change the setting to NO then click Save Changes

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