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HP: Unable to store job at printer.

HP Color LaserJet 4600, 4650, 5500, and 5550 Series Printers – Unable to Store Job at Printer

ISSUE: When multiple copies are sent to the printer using the PCL 6 driver (using Microsoft® Windows XP or 2000), the printer will print out one copy, then print a Job Storage Status page with the following information: Unable to store job at printer.

This issue is seen if the hard drive is configured in the driver and a stored job is sent to the printer. If the printer does not have a hard drive, one will have to be installed before the printer will be able to store jobs.

 

NOTE: The HP Color LaserJet 4650 and 5550 Series printers ONLY can mopy print jobs, proof and hold and make use of private jobs in RAM provided the printer has a minimum of 192 MB of RAM installed. In order to make use of other job retention options an EIO hard disk will still need to be installed.

NOTE: HP Color
LaserJet 4600 and 500 models will still need an EIO hard disk installed in order
to make use of any job retention features including the ability to mopy print
jobs.

 

Resolution:

 

Ensure that RAMDISK is set to Disabled on the control panel of the device:

1. Press the down arrow until you see Configure Device in the display, press the checkmark.

2. Press the down arrow until you see System Setup in the display, press the checkmark.

3. Press the down arrow until you see RAMDISK in the display, press the checkmark

4. Ensure the option chosen is Disabled, if not, press the arrow key until that option is chosen, press the checkmark to save the change

5. Power cycle the printer.

NOTE: RAMDISK will not be an option on
the menu for printers which have a hard drive installed.

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