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Course Offerings

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Access – Basic

Data is everywhere. Whether you are at the grocery store, office, laboratory, classroom, or ballpark, you are awash in data: prices, schedules, performance measures, lab results, recipes, contact information, quality metrics, market indices, grades, and statistics.

Access – Intermediate

Your training and experience using Microsoft® Access® 2016 has given you basic database management skills, such as creating tables, designing forms and reports, and building queries. In this course, you will expand your knowledge of relational database design, write advanced queries, structure existing data, validate data entered into a database, and customize reports. Extending your […]

Access – Advanced

You’ve covered many of the basic functions of Microsoft® Office Access® 2016, and now you’re ready to learn advanced Access features such as database management, advanced form design, packaging a database, encrypting a database, preparing a database for multiple-user access, and more. Knowledge of these features separate database professionals from the casual database users or […]

Active Shooter Mitigation

All employees can help prevent and prepare for potential active shooter situations. This course provides guidance to individuals, including managers and employees, so that they can prepare to respond to an active shooter situation.

Adobe Acrobat XI Pro – Basic

Communicating ideas and information is the cornerstone of organizational operations. And, electronic forms of communication have made the transfer of knowledge quick, easy, and inexpensive. The ability to harness the potential of electronic forms of communication is critical in nearly every type of organization. But, in many, if not most, organizations, people work with a […]

Adobe Acrobat XI Pro – Advanced

As a business professional, you have some experience using Adobe® Acrobat®. Now you’re ready to take further advantage of all the features of Acrobat XI to bring your documents to the next level. Whether you are creating PDFs for commercial printing or for viewing digital versions on a range of platforms, Adobe Acrobat XI enables […]

Adobe Captivate 7

In this course, you will learn how to record and produce software demonstrations, interactive training simulations, and soft skills training. You’ll learn how to control the mouse pointer and add such standard objects as text captions, images, and highlight boxes. You’ll learn to record, import and edit audio, and further enhance the learner experience by […]

Adobe Dreamweaver CS6 – Basic

You want to create and maintain web pages for your website. The fundamental elements of a web page are HTML, XHTML, CSS, and some JavaScript. These technologies take some time to master. In this course, you will use Adobe Dreamweaver to create web pages while focusing on the content, styling, and design. As you construct […]

Adobe Dreamweaver CS6 – Advanced

You are familiar with creating web pages and now you will enhance the web pages by means of adding advanced functions such as navigational controls, media elements, and forms. Also, it is essential to ensure that your websites are compatible with various modern day display devices such as mobile phones, tablets, and smartphones. In this […]

Adobe Flash CS6 – Basic

The tools available in Adobe® Flash® CS6 can be used to create and manipulate a variety of graphics and animations ranging from simple designs to complex animated sequences. In this course, you will learn to navigate the Flash CS6 interface, and gain knowledge in using the tools and features necessary for drawing graphics and creating […]

Adobe Flash CS6 – Advanced

You create Flash animations. You can find your way around the Library and can work in the timeline. You’ve even created symbols and have embedded one MovieClip inside another. But now you want to create functionality that can’t be accomplished on the timeline alone. You want to import content from external sources, such as XML […]

Adobe Illustrator CS6 – Basic

To meet the demands of individuals and organizations for flexible, reusable, and easily modified visual content, Adobe Systems has created a cadre of applications that collectively provide a scalable, end-to-end solution for nearly every type of visual design project one can contemplate. Called Creative Suite 6 (CS6), the collection of applications perform specialized design tasks […]

Adobe Illustrator CS6 – Advanced

You have created simple artwork using the basic drawing and painting tools available in Illustrator. You now want to create complex artwork using advanced tools, options, and effects. In addition, you want to ensure that your artwork is ready for commercial printing and also save it for the Web. In this course, you will draw […]

Adobe Photoshop CS6 – Basic

Adobe® Photoshop® CS6: Part 1 focuses on some of the basic features of Photoshop so that the student can navigate the environment and use Photoshop tools to work with photographic images. In addition, the orientation to Adobe Bridge and organization of files in Bridge is covered. Although Photoshop is used by a variety of professionals, […]

Adobe Photoshop CS6 – Advanced

Photoshop is a leading graphic creation application, popular among graphic designers, illustrators, and photographers. Photoshop’s numerous features work together to provide a comprehensive toolset for you, the design professional. This course delves into some of the more advanced image creation and editing techniques, and offers you hands-on activities that demonstrate how these techniques can be […]

Anger Management

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than […]

Building Cohesive Teams

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.With teams at the core of corporate strategy, an organization’s success can depend on how well team members operate together. How are […]

Business Ethics

This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, […]

Business Etiquette

This ILT Series course teaches students about the fundamentals of business etiquette. Students learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the course teaches students the appropriate behavior and etiquette when using the Internet, in daily communications, and in meetings. Students […]


You will establish a coaching relationship with the protégé, use appropriate skills for conducting the coaching conversation, and be able to create, monitor, and modify the coaching action plan.


As you continue to grow and develop as a professional, you will increasingly be expected to use mentoring skills to help others reach their fullest potential, enhance their capabilities, and accomplish more work with fewer resources. In this course, you will identify your mentoring goals and clarify what you hope to accomplish through mentoring. You […]

Conflict Resolution

An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.

Crisis Management

Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and […]

Critical Elements of Superior Customer Service

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.

Crystal Report 2008(v12) – 2011(v14) Designer 1 (2 days)

This course is designed for people who need output from a database. In some cases, database programs have limited reporting tools, or such tools may not be accessible. Students may or may not have programming or SQL experience.

Crystal Report 2008(v12) – 2011(v14) Designer 2 (2 days)

This course is designed for people who know how to create basic list and group reports and need to create reports that include subreports, cross-tabs, advanced formulas, and charts based on more than one data series. They may also need to build tools that make it easier for other people to create reports. They may […]

Crystal Report 2013 Basic

Organizations use reporting tools to access data sources and generate customized reports. Crystal Reports 2013 enhances report building and report processing techniques with a variety of features that add value to a presentation. In this course, you will create a basic report by connecting to a database and modifying the report’s presentation.

Crystal Report 2013 Advanced

Until now, you have used Crystal Reports to build and modify reports. You want to use the advanced functionality of Crystal Reports to generate reports in the format you desire. In this course, you will create complex reports and data sources using the tools in Crystal Reports 2013. You will not only create more sophisticated […]

Dealing with Organizational Change

This ILT Series course defines organizational behavior and identifies the variables and characteristics that influence an individual’s behavior in the workplace. Students will learn about groups and teams, decision-making processes, and conflict management within an organization. Course activities also cover communication styles, channels, organizational structure, and culture and its impact on employees. Students also learn […]

Defensive Driving (6 hours)

Defensive Driving is maintaining control of the vehicle despite the situation or the conditions one may encounter in order to keep oneself and their passengers safe and secure. This course will provide students with basic and advanced driving techniques, from adjusting your mirrors properly to avoiding distractions, and from basic maintenance checks to how to […]

Disability Awareness

People with disabilities represent a significant portion of our population. Though there are employment laws in place to protect this demographic this still remains a highly discriminated against group. By increasing our disability awareness we gain more knowledge on how to increase diversity in the workplace, empathize, correct faux pas, suspend judgment, and properly communicate […]

Diversity Awareness

More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team. We […]

Effective Business Writing

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your […]

Effective Presentations

The ability to deliver presentations is vital to achieving advancement for yourself and for your ideas. Few skills in life will contribute to your success as much as presentation skills. Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn to organize your ideas […]

Elderly Sensitivity (4 hours)

This half-day course is designed to aid all staff in developing and executing empathy when working with the elderly population. During this active training session simulation of activities of daily living (ADLs) and instrumental activities for daily living (IADLs) from an elderly perspective will be completed. Additional discussion will focus on communication best practices with […]

Emotional Intelligence

It was once believed that intelligence was the metric that would determine a person’s success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you’ll succeed. Your ability to understand and manage your own emotions, and get along […]

Employee Performance Management

The business world is increasingly becoming centered around the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. To perform the job well, the manager must understand the different […]

Excel – Basic

Organizations the world over rely on information to make sound decisions regarding all manner of affairs. But with the amount of available data growing on a daily basis, the ability to make sense of all of that data is becoming more and more challenging. Fortunately, this is where the power of Microsoft® Office Excel® 2016 […]

Excel – Intermediate

This course builds upon the foundational knowledge presented in the Microsoft® Office Excel® 2016: Part 1 course and will help start you down the road to creating advanced workbooks and worksheets that can help deepen your understanding of organizational intelligence. The ability to analyze massive amounts of data, extract actionable information from it, and present […]

Excel – Advanced

This course builds off of the foundational and intermediate knowledge presented in the Microsoft® Office Excel® 2016: Part 1 and Part 2 courses to help you get the most of your Excel experience. The ability to collaborate with colleagues, automate complex or repetitive tasks, and use conditional logic to construct and apply elaborate formulas and […]

Excel: Advanced Data Analysis with PivotTables & PowerPivot

Advances in technology have made it possible to store ever-increasing amounts of data. Along with this, the need to analyze that data and gain actionable insight is greater than ever. You already have experience working with Excel and creating basic PivotTables to summarize data. But Excel is capable of doing much more. Being able to […]

Financial Management, Basic

Good financial judgment can deepen the decision-making skills of any business professional. Fluency with monetary figures helps you tie everyday operations to the financial success of your organization at a department and senior level.Finance and Budgeting Essentials for Business Professionals grounds you in the functions and tools of finance. In this course, you will examine […]

Financial Management, Advanced

This ILT Series course builds on the fundamentals taught in Financial Management: Basics. In the Advanced course, students learn how to reconcile a bank statement, choose a reconciliation reviewer, control an organization’s cash, and prepare a Cash Flow Statement. Course activities also cover the various tools available for analyzing financial statements. Students will also learn […]

Heatsaver Bloodborne Pathogens (2 hours)

How to protect yourself from exposure to bloodborne pathogens, how to act appropriately when a bloodborne pathogens exposure occurs, how to clean up after a bloodborne pathogens exposure, and how to properly report any bloodborne pathogens exposure

Heatsaver CPR AED (4 hours)

Heartsaver® CPR AED is a classroom, video-based, instructor-led course that teaches adult CPR, infant and child CPR and AED use, as well as how to relieve choking on an adult. This course teaches skills with AHA’s research-proven Practice-While-Watching (PWW) technique, which allows instructors to observe the students, provide feedback and guide the students’ learning of […]

Heatsaver First Aid CPR AED (6 hours)

This course combines basic CPR skills, instruction, and practice with an AED. It is intended to provide training for individuals who want to learn basic CPR and acquire a Heartsaver course completion card. Participants must pass a skills test to qualify for a Heartsaver CPR AED Course Completion Card. The card is valid for (2) […]

HIPAA Overview

This instructor-led training manual provides a general overview of the HIPAA legislation. Specifically, it covers the Privacy and Security rules of the legislation.

Hiring for Success: Interviewing Skills

Interviewing sounds easy enough: you arrange time to meet with potential candidates, and then select the best person for a particular position. But how do you separate the good from the great, when they have similar work experience and strengths to offer? This workshop will give you the skills and tools to hire successful candidates.

Interpersonal Communication Techniques

To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people. In this course, you will use a variety of methods to communicate effectively with people in many different roles in an organization.

Keyboarding A to Z

This course for students who want to learn how to touch-type to increase their speed and efficiency on the keyboard. The open, modular-style manual is designed for quick scanning in the classroom, and is filled with interactive exercises that will allow students to explore the intricacies of KAZ (Keyboarding A to Z.

Leadership Skills for Supervisors

You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization.Leadership enhances the skills employees at all levels need to be truly successful. When you learn practical leadership skills, you’ll have the ability to motivate, coach, communicate […]

Mastering Principles of Motivation (4 hours)

In this ILT Series course, students will discuss the foundations of motivation. They will examine motivating and demotivating factors as well as negative thoughts.They will also discuss motivation theories and the benefits of motivation. Students will examine the concept of having a Positive Mental Attitude, and how they can work towards a PMA in their […]

Motivating Your Workforce

Motivation has a profound effect on employees’ productivity and performance. An organization improves its likelihood of success by maintaining a motivated work force. As a leader within your organization, you share in the responsibility of motivating your employees.You also want to be able to lead the individuals on your team effectively by conducting ongoing performance […]

MS Project – Basic

Welcome to Microsoft® Project 2016: Part 1. This course is designed to familiarize you with the basic features and functions of Microsoft Project Professional 2016 so you can use it effectively and efficiently in a real-world environment.This course covers the critical knowledge and skills a project manager needs to create a project plan with Project […]

MS Project – Advanced

Welcome to Microsoft® Project 2016: Part 2. This course is designed to familiarize you with the advanced features and functions of Microsoft Project Professional 2016 so that you can use it effectively and efficiently in a real-world environment.In Microsoft® Project 2016: Part 1, you learned the basic features of Microsoft® Project 2016 during the planning […]

MS Publisher (1 day)

Microsoft® Office Publisher is a desktop publishing software application capable of producing greeting cards, certificates, newsletters, and other printed publications. Publisher includes a large collection of templates that provide a great way to start a new publication. Publisher offers a large selection of “building blocks” that can be dragged into your documents, helping you to […]

MS Visio – Basic

In today’s workplace, visual diagrams are an essential part of communication, from road maps to sales flows to process charts. Microsoft® Visio® provides you with an intuitive, customizable tool to easily create a professional-looking visual product by using its extensive gallery of shapes. By following the exercises in this course, you will create visually engaging […]

MS Visio – Advanced

Microsoft® Visio® stands out among similar applications because of its unique ability to draw a wide variety of diagrams, flowcharts, workflows, and organization structures—anything that can be represented by shapes connected by lines. Most importantly, these shapes can be rearranged and with corresponding lines remaining intact. Visio has improved over the years as features common […]

Office 2016 Trans from 2010

This course builds upon the foundational Microsoft Office 2007/2010 knowledge and skills you’ve already acquired. It focuses on the enhanced features you’ll want to leverage to improve the way you manage, organize, present, and distribute your company’s data and information.You’ll explore a variety of enhancements, from Word’s ability to edit PDF files to the new […]

Office 365 Online Productivity Apps (1 day)

This course builds on the foundational knowledge of the Microsoft® Office 365® online apps and takes a deeper look at the specific apps beyond Microsoft Word, Excel®, and PowerPoint®. Knowing that productivity often begins with assembling the right people, this course starts with the Teams app that is used to collaborate on shared files and […]

Office 365 Online w/Skype for Business (1 day)

This course is an introduction to Microsoft® Office 365® with Skype® for Business in a cloud-based environment. It can be used as an orientation to the full suite of Office 365 cloud-based tools, or the Skype for Business lessons can be presented separately in a seminar-length presentation with the remaining material available for later student […]


In our fast-paced digital world, the need to capture ideas, meeting notes, and to-do items is ever present. Microsoft® Office OneNote® 2016 provides a way for you to efficiently create and collect your notes in an electronic notebook. This course will introduce you to using OneNote notebooks to store a wide variety of content in […]

Outlook – Basic

In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.This course is the first in a series of two Microsoft® Office Outlook® 2016 courses. It will provide […]

Outlook – Advanced

In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate many management tasks, work with calendars and contacts, manage tasks, protect data with archiving and data files, as well as share and delegate access to your […]

Planning and Delivering Productive Meetings

Effective facilitators know how to take charge of meetings and lead groups toward successfully completing their work objectives. In this course, you will strategically plan meetings and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation skills […]

PowerPoint Basic

It’s hard to imagine a day going by without people passing along large amounts of information. Messages are everywhere, and the number of messages we receive seems to be increasing each day. Whether via phone, email, mass media, or personal interaction, we are subjected to a constant stream of information. With so much communication to […]

PowerPoint Advanced

Meetings, instruction, training, pitches; these are all a part of our daily lives. We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements. And, some of these presentations include sensitive information that needs to be guarded. Given all the variables, it may seem an overwhelming task to […]

Project Management Fundamentals

Your ability as a project manager to demonstrate best practices in project management on the job is becoming the standard to compete in today’s fast-paced and highly technical workplace. In this course, you will apply the generally recognized practices of project management to successfully manage projects.Project managers are always under severe pressure to complete projects […]

Project Management Intermediate

By understanding the fundamentals of project management, you will be better prepared to initiate a project in your organization and position it for success. In this course, you will identify effective project management practices and their related processes.At this point in your professional development, you are ready to take on the responsibility for managing projects. […]

Project Management Advanced

Your ability as a project manager to demonstrate best practices in project management—both on the job and through professional certification—is becoming the standard to compete in today’s fast-paced and highly technical workplace. In this course, you will apply the generally recognized practices of project management acknowledged by the Project Management Institute (PMI)® to successfully manage […]

QuickBooks (2 days)

This Quickbooks Introduction reviews the the basic features and functionality of Intuit’s desktop software application. This course is designed to help address various challenges faced by students learning to use QuickBooks and will be run on the QuickBooks 2018 software version.

Sales Professional Essentials (2 days)

This ILT Series course teaches students the fundamentals of the selling process. In the Basic course, students learn how to understand sales terminology, establish professional behavior, handle clients, and create effective sales presentations. Course activities also include connecting with clients, prospecting and networking, and responding to objections. The manual is designed for quick scanning in […]

Security Awareness

You will identify and apply security techniques. Upon successful completion of this course, students will be able to: Describe the importance of securing information. Identify the different ways to guard yourself against social engineering exploits, Describe the security practices related to computers, mobile devices, networks, and the Internet, Maintain the security of the files and […]

Sexual Harassment – A Guide for Prevention

This ILT Series course teaches students about dealing with sexual harassment in the workplace. Students will define sexually harassing behavior, and discuss the costs as well as the psychological, health-related, and career-related effects of sexual harassment. Course activities include examining the laws against, and the liabilities of, sexual harassment, identifying verbal and nonverbal behaviors, and […]

Sexual Harassment Awareness and Prevention

This ILT Series course teaches students about dealing with sexual harassment in the workplace. Students will define sexually harassing behavior, and discuss the costs as well as the psychological, health-related, and career-related effects of sexual harassment. Course activities include examining the laws against, and the liabilities of, sexual harassment, identifying verbal and nonverbal behaviors, and […]

Social Media for Business

When people think of social media, they often jump right into thinking about the tools, such as Facebook, Twitter and blogs. To be truly effective and efficient with your resources, you need a plan or roadmap to guide you through making the best decisions for you and your organization.

Strategic Decision Making & Problem Solving (2 days)

Problem-Solving Skills (Second Edition) focuses on eliminating corporate problems. Approaches to problem solving are defined, along with traits of good problem solvers and the company cultures that influence them. The course focuses on the three phases of problem solving and breaks each phase into steps. Strategies are provided for individual problem solvers and problem-solving teams.

Stress Management

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day workshop explores the causes of such stress, and suggests general and specific […]

Time Management

Time is a form of currency, and the ways you talk about it illustrate its value: people say “Time is money,” and “My time was well spent,” or “It’s a waste of time.” Like most professionals, you’ve probably struggled with managing time effectively. In this course, you will acquire day-to-day time-management tools that will help […]

Train the Trainer (3 days)

You have transitioned from an individual contributor to a manager, or as an individual contributor, you’ve acquired practical skills to enhance your leadership abilities.When you want to take your leadership skills to the next level, you assess your leadership traits, develop your communication skills, and build your reputation. These strategies can increase your ability to […]

Using Microsoft Windows 10

Mobile devices are becoming increasingly popular. As a result, many business professionals find themselves regularly performing a greater number of work-related tasks from a variety of devices. You may find yourself included in this group of multiple-device users. But, you still perform a majority, or at least a large part, of your work from a […]

Utilizing Personality Types of Self-Leadership

Participants will complete an MBTI personality trait inventory and learn principles of self-leadership, explore leadership styles, and how to lead from within regardless of hierarchy on the management ladder. At the end of this workshop, students will be able to: Understand why/how personality assessments are used in different situations, Know specific traits of each of […]

Web Design with HTML5 & CSS3 (2 days)

In this course, students will create a basic web page, structure content, apply styles, work with tables, navigate a website, create web page layouts, manage CSS, test a website, create advanced navigation, incorporate metacontent and multimedia and create basic forms.

Word Basic

These days, most people take electronic word processing for granted. While we may still write out our grocery lists with pen and paper, we expect to use a computer to create the majority of our documents. It’s impossible to avoid word-processing software in many areas of the business world. Managers, lawyers, clerks, reporters, and editors […]

Word Intermediate

After you master the basics of using Microsoft® Word 2016 such as creating, editing, and saving documents; navigating through a document; and printing, you’re ready to move on to tackling the more advanced features. These features enable you to create complex and professional documents with a consistent look and feel. They also enable you to […]

Word Advanced

Microsoft® Word 2016 enables you to do far more than simple word processing. Word includes advanced image manipulation tools, collaboration features, cross-referencing and linking tools, entry forms and data collection, security features, and tools to automate document production.This course covers Microsoft Office Specialist exam objectives to help students prepare for the Word 2016 Exam and […]

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