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FocusCHOICE: Configuring Microsoft Teams for the Desktop
FocusCHOICE: Collaborating with Microsoft Teams for the Desktop

This course is an introduction to Microsoft® Office 365™ with Teams™ in a cloud-based environment. Using the Office 365 suite of productivity apps, users can easily communicate and collaborate together through Microsoft® Teams™ messaging and meeting functionality.

Get Smart With QuickBooks 2018 for Windows

You can successfully complete this course without any prior software knowledge or computer experience. A basic understanding of the computer operating system you are using is recommended. Instructor-led, self-paced, classroom-delivery learning model with structured hands-on activities. First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features […]

Keep Going With QuickBooks 2018 for Windows

You can successfully complete this course without any prior software knowledge or computer experience. A basic understanding of the computer operating system you are using and completing the Get Going With QuickBooks 2018 course is recommended. Instructor-led, self-paced, classroom-delivery learning model with structured hands-on activities. First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks […]

Get Going With QuickBooks 2018 for Windows

You can successfully complete this course without any prior software knowledge or computer experience. A basic understanding of the computer operating system you are using and completing the Get Going With QuickBooks 2018 course is recommended. Instructor-led, self-paced, classroom-delivery learning model with structured hands-on activities. First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks […]

Logical Selling: A Practical Approach for Increasing Sales Results

Sales professionals need a system for producing sales results. Logical Selling: A Practical Approach for Increasing Sales Results provides that framework and the tools to make it your own. In this course, you will identify what makes your product stand out and plan a strategy for reaching the customers who need it. You will also examine the […]

Employee Motivation and Performance Management

Motivation has a profound effect on employees’ productivity and performance. An organization improves its likelihood of success by maintaining a motivated work force. As a leader within your organization, you share in the responsibility of motivating your employees. You also want to be able to lead the individuals on your team effectively by conducting ongoing […]

Facilitating Meetings Effectively

Effective facilitators know how to take charge of meetings and lead groups toward successfully completing their work objectives. In this course, you will strategically plan meetings and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation skills […]

Finance and Budgeting Essentials for Business Professionals

Good financial judgment can deepen the decision-making skills of any business professional. Fluency with monetary figures helps you tie everyday operations to the financial success of your organization at a department and senior level. Finance and Budgeting Essentials for Business Professionals grounds you in the functions and tools of finance. In this course, you will examine […]

Coaching for Results

As a leader in your organization, you’re expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will build a foundation for coaching, establish […]

Effective Interpersonal Communication for Business Professionals

To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people.

Developing Yourself as a Leader

You have transitioned from an individual contributor to a manager, or as an individual contributor, you’ve acquired practical skills to enhance your leadership abilities. When you want to take your leadership skills to the next level, you assess your leadership traits, develop your communication skills, and build your reputation. These strategies can increase your ability […]

Emotional Intelligence for Business Professionals
Problem-Solving Skills

Problem-Solving Skills (Second Edition) focuses on eliminating corporate problems. Approaches to problem solving are defined, along with traits of good problem solvers and the company cultures that influence them. The course focuses on the three phases of problem solving and breaks each phase into steps. Strategies are provided for individual problem solvers and problem-solving teams.

Effective Management

Every day, millions of email messages are exchanged among people within and between organizations. Email has a ubiquitous presence in the lives of many, and it’s likely that email technologies will continue to evolve with the changing needs of workplaces. After all, email communication has not been replaced, or its growth slowed, as many predicted […]

Effective Presentations

The ability to deliver presentations is vital to achieving advancement for yourself and for your ideas. Few skills in life will contribute to your success as much as presentation skills. Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn to organize your ideas […]

Practical Leadership

You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization. Leadership enhances the skills employees at all levels need to be truly successful. When you learn practical leadership skills, you’ll have the ability to motivate, coach, […]

Managing Conflict

An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.

Grammar Essentials

You learned the rules of grammar in school, but now you’d like to refresh and refine your grammar usage for your professional life. You need to state your ideas clearly and concisely in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar […]

Effective Time Management

Time is a form of currency, and the ways you talk about it illustrate its value: people say “Time is money,” and “My time was well spent,” or “It’s a waste of time.” Like most professionals, you’ve probably struggled with managing time effectively. In this course, you will acquire day-to-day time-management tools that will help […]

Effective Business Writing

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your […]

Customer Service

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer […]

Adobe Acrobat Pro DC: Advanced

As a business professional, you have some experience using Adobe® Acrobat®. Now you’re ready to take further advantage of all the features of Acrobat Pro DC to bring your documents to the next level. Whether you are creating PDFs for commercial printing or for viewing digital versions on a range of platforms, Adobe Acrobat Pro […]

Adobe Acrobat Pro DC

Communicating ideas and information is the cornerstone of organizational operations. And, electronic forms of communication have made the transfer of knowledge quick, easy, and inexpensive. The ability to harness the potential of electronic forms of communication is critical in nearly every type of organization. But, in many, if not most, organizations, people work with a […]

Adobe Acrobat XI Pro: Part 2

As a business professional, you have some experience using Adobe® Acrobat®. Now you’re ready to take further advantage of all the features of Acrobat XI to bring your documents to the next level. Whether you are creating PDFs for commercial printing or for viewing digital versions on a range of platforms, Adobe Acrobat XI enables […]

Adobe Acrobat XI Pro: Part 1

Communicating ideas and information is the cornerstone of organizational operations. And, electronic forms of communication have made the transfer of knowledge quick, easy, and inexpensive. The ability to harness the potential of electronic forms of communication is critical in nearly every type of organization. But, in many, if not most, organizations, people work with a […]

Adobe Photoshop CS6: Part 2

Photoshop is a leading graphic creation application, popular among graphic designers, illustrators, and photographers. Photoshop’s numerous features work together to provide a comprehensive toolset for you, the design professional. This course delves into some of the more advanced image creation and editing techniques, and offers you hands-on activities that demonstrate how these techniques can be […]

Adobe Photoshop CS6: Part 1

Adobe® Photoshop® CS6: Part 1 focuses on some of the basic features of Photoshop so that the student can navigate the environment and use Photoshop tools to work with photographic images. In addition, the orientation to Adobe Bridge and organization of files in Bridge is covered. Although Photoshop is used by a variety of professionals, from […]

Adobe InDesign CS6: Part 2

In Adobe® InDesign® CS6: Part 1 you were introduced to the many features that help you create professional looking documents. Now you need to create much lengthier interactive documents that need to be accessed across a range of devices. In this course, you will learn advanced InDesign techniques to enhance the look and functionality of […]

Adobe InDesign CS6: Part 1

Giving your documents a well-designed, professional look will put you a step ahead in the marketplace cluttered with all kinds of communications. Paragraph and character styles that allow you to format pages of text uniformly, layout features that help you to build alternate size configurations of your document, and various panels that enable you to […]

Adobe Illustrator CS6: Part 2

You have created simple artwork using the basic drawing and painting tools available in Illustrator. You now want to create complex artwork using advanced tools, options, and effects. In addition, you want to ensure that your artwork is ready for commercial printing and also save it for the Web. In this course, you will draw […]

Adobe Illustrator CS6: Part 1

To meet the demands of individuals and organizations for flexible, reusable, and easily modified visual content, Adobe Systems has created a cadre of applications that collectively provide a scalable, end-to-end solution for nearly every type of visual design project one can contemplate. Called Creative Suite 6 (CS6), the collection of applications perform specialized design tasks […]

Adobe Flash CS6: Part 2

You create Flash animations. You can find your way around the Library and can work in the timeline. You’ve even created symbols and have embedded one MovieClip inside another. But now you want to create functionality that can’t be accomplished on the timeline alone. You want to import content from external sources, such as XML […]

Adobe Flash CS6: Part 1

The tools available in Adobe® Flash® CS6 can be used to create and manipulate a variety of graphics and animations ranging from simple designs to complex animated sequences. In this course, you will learn to navigate the Flash CS6 interface, and gain knowledge in using the tools and features necessary for drawing graphics and creating […]

Adobe Dreamweaver CS6: Part 2

You are familiar with creating web pages and now you will enhance the web pages by means of adding advanced functions such as navigational controls, media elements, and forms. Also, it is essential to ensure that your websites are compatible with various modern day display devices such as mobile phones, tablets, and smartphones. In this […]

Adobe Dreamweaver CS6: Part 1

You want to create and maintain web pages for your website. The fundamental elements of a web page are HTML, XHTML, CSS, and some JavaScript. These technologies take some time to master. In this course, you will use Adobe Dreamweaver to create web pages while focusing on the content, styling, and design. As you construct […]

Using Google G Suite

The office productivity apps that comprise Google G Suite™ support both real-time and asynchronous collaboration. In this course, you will learn about the features and functionalities of the apps included in most G Suite editions—Gmail™, Google Drive™, Google Docs™, Google Slides™, Google Drawings™, Google Sheets™, Google Forms™, Google Hangouts™, Google Calendar™, and Google Sites™—and work […]

OneNote for Windows 10

In our fast-paced digital world, the need to capture ideas, meeting notes, and to-do items is ever present. Microsoft® OneNote® for Windows® 10 provides a way for you to efficiently create and collect your notes in an electronic notebook. This course will introduce you to using OneNote notebooks to store a wide variety of content […]

Introduction to Personal Computers Using Microsoft Windows 10

Welcome to Introduction to Personal Computers Using Microsoft® Windows® 10. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 10 interface. This course will help you to define what a PC is, and familiarize you […]

Using Microsoft Windows 10

Welcome to Using Microsoft® Windows® 10. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 10 interface. This course will help you to define what a PC is, and familiarize you with the Windows 10 […]

Microsoft Windows 10: Transition from Windows 7

Mobile devices are becoming increasingly popular. As a result, many business professionals find themselves regularly performing a greater number of work-related tasks from a variety of devices. You may find yourself included in this group of multiple-device users. But, you still perform a majority, or at least a large part, of your work from a […]

Microsoft SharePoint 2016: Site Owner

Microsoft® SharePoint® 2016 is a platform designed to facilitate collaboration and allow people to use familiar applications and web-based tools to create, access, store, and track documents and data in a central location. As such, SharePoint has many distinct features that must be enabled and configured, and many content structures that can be selected, added, […]

Microsoft SharePoint 2016: Site User

In many professional environments today, people work collaboratively in teams. Information technology and applications facilitate this by allowing people to easily share, access, edit, and save information. Microsoft® SharePoint® 2016 is a platform specifically designed to facilitate collaboration, allowing people to use familiar applications and Web-based tools to create, access, store, and track documents and […]

Microsoft Office OneNote 2016

In our fast-paced digital world, the need to capture ideas, meeting notes, and to-do items is ever present. Microsoft® Office OneNote® 2016 provides a way for you to efficiently create and collect your notes in an electronic notebook. This course will introduce you to using OneNote notebooks to store a wide variety of content in […]

Microsoft Project 2016: Part 2

Welcome to Microsoft® Project 2016: Part 2. This course is designed to familiarize you with the advanced features and functions of Microsoft Project Professional 2016 so that you can use it effectively and efficiently in a real-world environment. In Microsoft® Project 2016: Part 1, you learned the basic features of Microsoft® Project 2016 during the planning phase of a […]

Microsoft Project 2016: Part 1

Welcome to Microsoft® Project 2016: Part 1. This course is designed to familiarize you with the basic features and functions of Microsoft Project Professional 2016 so you can use it effectively and efficiently in a real-world environment. This course covers the critical knowledge and skills a project manager needs to create a project plan with Project […]

Microsoft Office PowerPoint 2016: Part 2

Meetings, instruction, training, pitches; these are all a part of our daily lives. We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements. And, some of these presentations include sensitive information that needs to be guarded. Given all the variables, it may seem an overwhelming task to […]

Microsoft Office PowerPoint 2016: Part 1 (Desktop/Office 365)

It’s hard to imagine a day going by without people passing along large amounts of information. Messages are everywhere, and the number of messages we receive seems to be increasing each day. Whether via phone, email, mass media, or personal interaction, we are subjected to a constant stream of information. With so much communication to […]

Microsoft Office Word 2016: Part 3

Microsoft® Word 2016 enables you to do far more than simple word processing. Word includes advanced image manipulation tools, collaboration features, cross-referencing and linking tools, entry forms and data collection, security features, and tools to automate document production. This course covers Microsoft Office Specialist exam objectives to help students prepare for the Word 2016 Exam […]

Microsoft Office Word 2016: Part 2

After you master the basics of using Microsoft® Word 2016 such as creating, editing, and saving documents; navigating through a document; and printing, you’re ready to move on to tackling the more advanced features. These features enable you to create complex and professional documents with a consistent look and feel. They also enable you to […]

Microsoft Office Word 2016: Part 1 (Desktop/Office 365)

These days, most people take electronic word processing for granted. While we may still write out our grocery lists with pen and paper, we expect to use a computer to create the majority of our documents. It’s impossible to avoid word-processing software in many areas of the business world. Managers, lawyers, clerks, reporters, and editors […]

Microsoft Office Outlook 2016: Part 2

Every day, millions of email messages are exchanged among people within and between organizations. Email has a ubiquitous presence in the lives of many, and it’s likely that email technologies will continue to evolve with the changing needs of workplaces. After all, email communication has not been replaced, or its growth slowed, as many predicted […]

Microsoft Office Outlook 2016: Part 1 (Desktop/Office 365)

Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information amongst employees. As email grows in popularity and use, most organizations have found the need to implement a corporate mail management system such […]

Microsoft Office Excel 2016: Part 3

Clearly, you use Excel a lot in your role. Otherwise, you wouldn’t be taking this course. By now, you’re already familiar with Excel 2016, its functions and formulas, a lot of its features and functionality, and its powerful data analysis tools. You are likely called upon to analyze and report on data frequently, work in […]

Microsoft Office Excel 2016: Part 2

Whether you need to crunch numbers for sales, inventory, information technology, human resources, or other organizational purposes and departments, the ability to get the right information to the right people at the right time can create a powerful competitive advantage. After all, the world runs on data more than ever before and that’s a trend […]

Microsoft Office Excel 2016: Part 1 (Desktop/Office 365)

Organizations the world over rely on information to make sound decisions regarding all manner of affairs. But with the amount of available data growing on a daily basis, the ability to make sense of all of that data is becoming more and more challenging. Fortunately, this is where the power of Microsoft® Office Excel® 2016 […]

Microsoft Office Access 2016: Part 3

You’ve covered many of the basic functions of Microsoft® Office Access® 2016, and now you’re ready to learn advanced Access features such as database management, advanced form design, packaging a database, encrypting a database, preparing a database for multiple-user access, and more. Knowledge of these features separate database professionals from the casual database users or […]

Microsoft Office Access 2016: Part 2

Your training and experience using Microsoft® Access® 2016 has given you basic database management skills, such as creating tables, designing forms and reports, and building queries. In this course, you will expand your knowledge of relational database design, write advanced queries, structure existing data, validate data entered into a database, and customize reports. Extending your […]

Microsoft Office Access 2016: Part 1

Data is everywhere. Whether you are at the grocery store, office, laboratory, classroom, or ballpark, you are awash in data: prices, schedules, performance measures, lab results, recipes, contact information, quality metrics, market indices, grades, and statistics. Most job roles today involve some form of data management. In the case of data workers, it may be […]

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