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Troubleshooting Locked Documents in Sharepoint for Office 365

If you have a document in Sharepoint for Office 365 and it is unable to be unlocked.


When you click to edit the file in Excel or Word client, Excel or Word will launch and tell SharePoint that you have the document open for editing (locked for other users). Then a copy of this file will be downloaded and stored in a hidden system folder on your local computer. Under normal circumstances, when you close the Office product, the file is removed from the folder. However, if something happens and prevents the document from cleaning itself up, it is possible that Office will continue to tell you the file is locked for editing. For instance, the Microsoft Office product crashes while you are working on the document, your computer freezes or crashes while the document is open, or the computer loses network connectivity while the document is open, etc.

Therefore, in the current situation, we recommend you delete the temporary Internet files from the local. The location of the files differs in different operation systems.

  1. If you are using Windows 7, you can go to the location via C:Usersyour usernameAppDataLocalMicrosoftWindowsTemporary Internet Files. Otherwise, if your operating system is not Windows 7, you need to find the folder using the registry:
  2. Open Run from your computer, enter regedit. After entering the registry, find HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders, and then find the Cache file. The value of it is the location of the temporary files.
  3.  To make sure the updates of the file are not deleted after removing those files, we recommend you save a copy of the Excel or Word file online.
  4. Open the file in Read Only mode, and then click Save As to create a copy. Also, this action can help you create a new file which doesn’t have any problems. After deletion if the file still cannot work, while you need to use it urgently, you can work with the new one.


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