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VMware Tools installation gives an error: “The Microsoft Runtime DLL installer failed…”

You have just installed a new VM guest on an ESXi server. When attempting to install the VMware Tools package, it fails with the error:

Setup cannot continue. The Microsoft Runtime DLL installer failed to complete installation.


There may be an issue with the CD-DVD drive for the VM.

  1. Log into the VM.
  2. Disable the CD-DVD driver via the Device Manager.
  3. Try the VMware Tools installation again.


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