The right help desk team can make all the difference when things go wrong
No matter what the size of your company, affording everything that keeps your business growth at optimum levels can be quite a challenge. From employee wages to just keeping the lights on, running a business involves daily effort. So what happens when your company needs affordable computer service? Puryear IT's help desk services can help with just that, and not only are our services professional, but affordable too.
We provide many ways to assist your company. When you have problems with anything computer related, we're on standby to solve your problems immediately and without charging you excessive fees to do so. When you need assistance with network and PC issues, software support, or virus removal, Puryear IT is here to help you.
Help desk services are essential elements of efficient IT operations. No matter what type of service help desk requirements you may have, we can provide you with a complete turnkey solution to meet your specific needs. Much more than a traditional IT support desk, Puryear IT's help desk is staffed with thorough experts, available 24x7x365, dedicated to providing quick and efficient solutions to deliver immediate support to its customers. We offer a unique support workflow that focuses on rapid triage and first-call resolution with the following features:
Tiered-Level Support
Guaranteed Service Levels
Critical Incident Management
Onsite/Offsite Assistance
Device & Hardware Support
Office 365 Support & Password Requests
Mobile Device Support
Workstation/Laptop Operating System & Support
Remote Desktop & VPN Support
Puryear IT's tech support doesn't end there. Here are a few more excellent benefits:
An incredible knowledge base
We can help you with just about anything computer related, and when we can't, we'll find someone who can.
Increased productivity
With significantly reduced downtime, you'll see an increase in how much work gets done by your employees.
More available capital
Because you're not paying us to be there full time, we reduce your IT costs significantly, leaving capital available for other projects.
No recurring issues
We proactively eliminate recurring issues by keeping track of your past tickets and using them to propose long-term fixes.
IT staff relief
By outsourcing support to Puryear IT, your internal IT staff can focus on more rewarding technical projects.
Satisfied users
With our 24x7x365 support for technical issues, your employees will be happier and more effective.
So if you need quality help desk services in Baton Rouge and New Orleans, contact Puryear IT today to find out more.
