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Let's Learn: Customer Service

As a customer service professional, you are expected to conduct customer interactions in the best way possible to achieve a positive experience. The expectations of both your company and your customers are dependent upon your ability to provide the right ...

New Microsoft Office 365 Innovations on the Horizon

A recent Microsoft survey indicates that after two years of hybrid and remote work, the office still matters for both employees and managers. In this survey, 38 percent of hybrid employees say their biggest challenge is knowing when and why ...

Microsoft Publisher for Office 365

Publisher for Office 365 is a desktop publishing software application capable of producing professional-looking certificates, flyers, newsletters, and other printed ...

Never Lose Track of a Task in Outlook Again - Regenerate It!

Do you have a task that needs to occur on a regular basis but don’t want the hassle of creating constant reminders? The Microsoft Outlook Task Recurrence feature includes an option to do this for you – it’s called Regenerate ...

Let's Learn: Excel - Data Analysis and Visualization

Collecting and accessing data with technology is now universal in business and in life. The power and storage capabilities of cloud computing have driven the need to capture and store “big data.” Analyzing data to find issues, insights, and opportunities ...

Teams Chat Options – Pin, Mute, Hide

Last week we talked about controlling the display of your Teams chat messages with chat density preferences.  This week let’s take a look at some additional options that let you manipulate the behavior of your Teams chats – pin, mute, ...

Let's Learn: Crystal Reports 2016 Part 2

In our Crystal Reports Part 1 course you learned how to create and modify basic reports. In this Crystal Reports 2016 Part 2 course you will learn how to create more complex reports that include subreports, charts and cross-tabs as ...

Teams Chat Density Options – What’s Your Preference?

In Microsoft Teams, using the chat feature has become an integral way we communicate within an organization. From individual chats with just one other team member to group chats and conversations in channels—chat is at the core of your Teams ...

Bring Your Work to Life with 3D Models in Office 365

You can bring your work to life with 3D models! Windows and MacOS with an Office 365 subscription, Microsoft Word, Excel, PowerPoint, and Outlook applications support inserting 3D Models directly into your documents, workbooks, presentations and emails to not only ...

Let's Learn: Crystal Reports 2016 Part 1

Data information and interpretation is essential to making sound business decisions.  The versatile Crystal Reports application provides many tools and report processing techniques with a variety of features to generate unique business intelligence reports. Crystal Reports 2016 Part 1 shows ...

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